Agent shortlets: check-in and rules coordination

Agent workflow

• Confirm the listing has complete **Guest arrival & house rules** fields in host shortlet settings.
• Validate check-in window, checkout time, and clear house rules before publish.
• Encourage hosts to keep access hints concise and non-sensitive.

Guest visibility rules to communicate

• Before payment success: check-in details are hidden.
• Paid but awaiting approval: guest sees limited rules and timing context only.
• Confirmed stay: guest receives full arrival details.

Why this matters

• Better clarity reduces support tickets and no-show risk.
• Controlled visibility keeps operational details safer before confirmation.

Related links

• Host bookings inbox
• Trips help for tenants