Agent workflow
- Confirm the listing has complete **Guest arrival & house rules** fields in host shortlet settings.
- Validate check-in window, checkout time, and clear house rules before publish.
- Encourage hosts to keep access hints concise and non-sensitive.
Guest visibility rules to communicate
- Before payment success: check-in details are hidden.
- Paid but awaiting approval: guest sees limited rules and timing context only.
- Confirmed stay: guest receives full arrival details.
Why this matters
- Better clarity reduces support tickets and no-show risk.
- Controlled visibility keeps operational details safer before confirmation.