Agent Help Centre
Agent Help Centre
Run portfolio workflows at scale: listings, leads, featured campaigns, property-prep requests, and operational quality.
Top tasks
Using guided help
Open contextual help from the header or page-level “Need help?” actions.
Guide
Agent getting started
Set up your workspace for portfolio-level operations and faster lead response.
Last updated 2026-03-21
Guide
Agent core workflows
Portfolio workflow for listing quality, lead handling, demand capture, and property request response operations.
Last updated 2026-03-21
Guide
Agent property requests
Use the request board to find active demand and respond with managed listings.
Last updated 2026-03-16
Guide
Agent verification
Agent verification runbook for portfolio operations, trust badges, and conversion readiness.
Last updated 2026-02-13
Guide
Agent featured and payments
How agents request featured placements, activate after approval, and reconcile payment issues.
Last updated 2026-02-13
Guide
Listing monetisation, plans, and pay-per-listing
How free posting limits, plan upgrades, and one-time listing payments work for agent workspaces.
Last updated 2026-04-12
Guide
QR sign kit for managed listings
Use tracked QR assets for live listings in your managed portfolio.
Last updated 2026-04-12
Guide
Move & Ready Services pilot
How agents use the current property-prep pilot for delegated portfolios.
Last updated 2026-04-12
Guide
Agent referrals
Who can earn referral rewards, how referrals are tracked, and where to check status.
Last updated 2026-04-12
Guide
Agent shortlets
Run shortlet operations across managed inventory with fast booking response workflows.
Last updated 2026-02-14
Guide
Agent shortlets: bookings inbox
Handle delegated host booking requests and keep shortlet availability in sync.
Last updated 2026-02-16
Guide
Agent shortlets: setup and booking operations
Configure shortlet pricing and availability for delegated hosts, then respond to booking requests fast.
Last updated 2026-02-15
Guide
Agent shortlets: check-in and rules coordination
Help hosts publish clear check-in and house rules while keeping access-sensitive details protected.
Last updated 2026-02-22
Guide
Agent shortlets: agenda and reminder coordination
Coordinate host approvals and arrivals with agenda visibility and reminder signals.
Last updated 2026-02-22
Guide
Agent troubleshooting
Resolve listing, featured, payment, and demand-tracking blockers quickly.
Last updated 2026-02-13
Guide
Agent success tips
Operational playbook for better conversion, consistency, and growth.
Last updated 2026-02-13
Pilot access
Move & Ready Services
Agents can submit the same narrow property-prep requests for delegated portfolios. The flow stays limited to cleaning, fumigation, and minor repairs.