Agent Help Centre
Agent Help Centre
Run portfolio workflows at scale: listings, leads, featured campaigns, property-prep requests, and operational quality.
Top tasks
Using guided help
Open contextual help from the header or page-level “Need help?” actions.
Guide
Agent getting started
Set up your workspace for portfolio-level operations and faster lead response.
Last updated 2026-03-21
Guide
Agent core workflows
Portfolio workflow for listing quality, lead handling, demand capture, and property request response operations.
Last updated 2026-03-21
Guide
How to create a strong property listing
Prepare a clear, accurate listing that is easier for clients, tenants, and review teams to trust.
Last updated 2026-05-23
Guide
What happens after you submit a listing
Understand draft, review, changes requested, approval, rejection, and resubmission states.
Last updated 2026-05-23
Guide
Agent property requests
Use the request board to find active demand and respond with managed listings.
Last updated 2026-03-16
Guide
Agent verification
Agent verification runbook for portfolio operations, trust badges, and conversion readiness.
Last updated 2026-02-13
Guide
How to create and share an agent client page
Build a tailored client page, publish it, preview it, copy the link, and share it safely.
Last updated 2026-05-23
Guide
How to build a client shortlist that converts
Choose better listings, explain why they fit, and keep each client page focused.
Last updated 2026-05-23
Guide
How to write your agent profile and client page intro
Understand the difference between your long profile bio and short client-facing Agent intro.
Last updated 2026-05-23
Guide
Sharing client pages safely
Share published client pages professionally without exposing private notes or sensitive client details.
Last updated 2026-05-23
Guide
How listing credits and pay-as-you-go listings work
Understand listing allowance, credits, remaining and used counts, and when one-time listing payment may apply.
Last updated 2026-05-23
Guide
How to renew or recover an expired listing
Renew an expired listing, understand payment confirmation, and know what to do if the page looks stale.
Last updated 2026-05-23
Guide
QR sign kit for managed listings
Use tracked QR assets for live listings in your managed portfolio.
Last updated 2026-04-12
Guide
How Featured listings work
Understand Featured listing availability, credits, pay-as-you-go activation, and eligibility limits.
Last updated 2026-05-23
Guide
Move & Ready Services pilot
How agents use the current property-prep pilot for delegated portfolios.
Last updated 2026-04-12
Guide
Agent referrals
Who can earn referral rewards, how referrals are tracked, and where to check status.
Last updated 2026-04-12
Guide
Agent shortlets
Run shortlet operations across managed inventory with fast booking response workflows.
Last updated 2026-02-14
Guide
Agent shortlets: bookings inbox
Handle delegated host booking requests and keep shortlet availability in sync.
Last updated 2026-02-16
Guide
Agent shortlets: setup and booking operations
Configure shortlet pricing and availability for delegated hosts, then respond to booking requests fast.
Last updated 2026-02-15
Guide
Agent shortlets: check-in and rules coordination
Help hosts publish clear check-in and house rules while keeping access-sensitive details protected.
Last updated 2026-02-22
Guide
Agent shortlets: agenda and reminder coordination
Coordinate host approvals and arrivals with agenda visibility and reminder signals.
Last updated 2026-02-22
Guide
Agent troubleshooting
Resolve listing, featured, payment, and demand-tracking blockers quickly.
Last updated 2026-02-13
Guide
Agent success tips
Operational playbook for better conversion, consistency, and growth.
Last updated 2026-02-13
Pilot access
Move & Ready Services
Agents can submit the same narrow property-prep requests for delegated portfolios. The flow stays limited to cleaning, fumigation, and minor repairs.