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Agent guide

Agent verification

Agent verification runbook for portfolio operations, trust badges, and conversion readiness.

Last updated 2026-02-13•Back to Agent Help

Step-by-step

  1. Open `/account/verification`.
  2. Verify email and phone before scaling listing outreach.
  3. Confirm required checks are complete based on current policy.
  4. Reopen `/home` and `/host` to ensure checklist items update.
  5. Share listings only after verification markers are in a healthy state.

Common errors and fixes

  • **Verification code keeps failing**
  • Re-request a fresh code and use the latest one only.
  • Ensure number format is `+234...` for Nigeria.
  • **Email verified but checklist still pending**
  • Phone may still be required and unverified.
  • Check policy toggles reflected on `/account/verification`.
  • **Bank shows coming soon**
  • Continue operations; this status is informational until bank flow is fully enabled.

Success tips (Nigeria-first)

  • Use a stable business contact line that can handle lead volume.
  • Keep profile identity clean and consistent across listings for trust.
  • Include verification checks in your weekly portfolio QA routine.

Related guides

Agent getting startedAgent core workflowsHow to create a strong property listingWhat happens after you submit a listing
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