What listing credits mean
Listing credits and listing allowance are ways PropatyHub decides whether your account has coverage for listings that need to move forward.
The billing page may show:
- `remaining`: how many listing credits or slots are still available
- `used`: how many are currently counted as used
- `total`: the full allowance or credit total available for that account state
For example, `5 used`, `15 remaining`, and `20 total` means 5 are counted as used and 15 remain available. It is not the same as saying you have only 5 listings in your full portfolio.
Active listing slots vs total portfolio
Your total portfolio can include live, draft, paused, expired, rejected, and removed listings.
Billing coverage is about listings that count against the active or billable allowance for your account. Draft, paused, and expired listings may still appear in your portfolio, but they do not always mean the same thing as active credit usage.
Use the labels on `/dashboard/billing` to distinguish:
- active or billable listings being counted now
- credits or slots remaining
- total allowance or credit capacity
- featured credits, which are separate from normal listing credits
When pay-as-you-go may be required
Pay-as-you-go listing payment may be shown when you try to submit, renew, recover, or reactivate a listing and your account does not have enough listing coverage for that action.
Depending on your account and market, PropatyHub may use:
- included allowance
- available listing credits
- an active plan
- a one-time pay-as-you-go listing payment where available
If pay-as-you-go is not shown in your account, it may not be available for your market, role, listing type, or current workflow.
What payment does and does not do
A listing payment can clear a billing requirement for that listing workflow.
Payment does not guarantee listing approval. It also does not:
- guarantee listing approval
- replace review or quality checks
- make unavailable listings acceptable
- guarantee enquiries, viewings, or a successful transaction
- make Featured placement active unless you are using a separate Featured workflow
Refund and support basics
If you believe a listing payment issue needs support, contact PropatyHub support with the listing title, payment date, amount, and account email.
Do not share card details, bank details, or private provider payloads.
Refund decisions depend on the payment, listing state, market, and support review. A successful payment should not be described as failed just because a refund is being discussed.