Why listings expire
Listings can expire when their publication period ends, when required billing coverage is no longer available, or when they need to be refreshed before returning to active inventory.
Expiry helps reduce stale inventory. It does not always mean the property is permanently removed.
How to renew
Open the listing from your host or agent workspace and use the renewal action when it is available.
Depending on your account and market, renewal may be covered by:
- available listing allowance
- listing credits
- an active plan
- a pay-as-you-go listing payment where available
After renewal payment
After a successful renewal payment, PropatyHub should show a clear confirmation such as the listing being renewed or active until a date.
Payment confirmation may take a short time. If the payment is still being confirmed, the page may show a pending message instead of immediate renewal.
Payment does not override review, quality, or platform rules. A renewed listing may still need review or may return to the expected post-payment lifecycle for that listing.
If the page still looks expired
If you paid and the listing page still shows an expired warning:
- Refresh the page once.
- Check your billing or payment history for the payment status.
- Wait a short time if the page says payment is still being confirmed.
- Contact support if the payment succeeded but the listing still looks stale.
When contacting support, share the listing title, payment date, amount, and the email on your PropatyHub account. Do not share card details, bank details, or private provider payloads.
When renewal is not available
Renewal may not appear if the listing is rejected, removed, not yours to manage, or blocked by account or market rules.
In that case, follow the message shown in the listing editor or contact support.