1. What counts as an Active referral?
An invite becomes Active only after the person completes at least one verified paid event that qualifies for referral rewards.
Example: they pay for a PAYG listing fee and the payment is verified.
Help Centre
Referral FAQ
Simple guidance for Agents/Hosts and Admins: how Active referrals work, how credits are earned, and how country cashout rules apply.
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For Agents & Hosts
2. When do I earn credits?
You earn credits when a qualifying verified paid event is recorded for your referral, and the current referral settings allow rewards for that event/depth.
Credits are not awarded at sign-up time. The trigger is a verified paid event.
3. What can credits be used for?
Credits are primarily for on-platform spend, including publishing listings and featuring listings.
4. How do tiers work?
Tiers are based on Active referrals, not total invites.
Example: if Silver starts at 5 Active referrals and Gold starts at 15, then 7 Active referrals means you are in Silver and need 8 more to reach Gold.
5. What do tier badges mean?
Tier badges (Bronze, Silver, Gold, Platinum) are status markers based on your Active referral count.
They show growth level only. Tier badges do not directly represent cash value.
6. How do milestones work?
Milestones are one-time bonus credit unlocks at specific Active referral thresholds.
Example: a 10-Active milestone with +5 credits is awarded once when you hit 10 Active referrals. If your workspace requires claiming, use the Claim button in your dashboard.
7. How is the leaderboard calculated?
Leaderboard rank is based on Active referrals only, not earnings. You can switch between This month and All time when both views are enabled.
8. Can others see my referral activity?
Top leaderboard lists show masked names, tier badge, and Active referral count only. Credits, earnings, and cash amounts are never shown.
You can opt out of leaderboard visibility from your referrals dashboard.
9. How do I improve my tier?
Focus on helping invited users become Active referrals. The fastest path is quality invites who complete verified paid events.
10. What are tracking links and campaign tags (UTM)?
Tracking links let you label where invites came from (for example WhatsApp or LinkedIn) and compare clicks, captures, and Active referrals by campaign.
UTM tags are optional labels in the URL. They help you understand which messages or channels are converting best.
11. How do invite reminders work?
Invite reminders are internal notes for your workflow. Add a name, optional contact, reminder date, and status to keep follow-ups organized.
This tool does not automatically send messages yet; it helps you track who to follow up with.
12. Why can't I cash out in my country?
Cashout is controlled by country policy. Some countries may have cashout disabled, and some reward sources may be excluded from cashout eligibility.
Even if you earn credits, cashout can remain unavailable until that jurisdiction policy is enabled.
13. How is cashout rate calculated?
Admin can configure either:
- Fixed amount per credit, or
- Percent of PAYG listing fee.
In both modes, the platform applies the configured per-credit amount during cashout.
14. Fraud/abuse policy summary
We monitor suspicious patterns, including duplicate or manipulated activity. Abuse can lead to withheld rewards, reversed credits, payout blocking, or account restrictions.
For Admins
1. How do I enable or disable the referral program?
Go to Admin Settings → Referrals and use the Program toggle. Save changes to apply them platform-wide.
2. How do depth levels work?
Depth controls how many referral levels can receive rewards. Higher depth can increase payout exposure because more levels may qualify.
3. How should I set tier thresholds?
Tier thresholds should represent Active referrals and remain ascending (Bronze → Silver → Gold → Platinum).
Keep Bronze at 0 as your baseline entry tier.
4. How should I configure leaderboard visibility?
Use leaderboard toggles to control whether ranking is enabled, whether it is publicly visible to agents, and whether monthly/all-time windows are available.
Keep messaging focused on status and growth rather than payouts.
5. How should I configure share tracking controls?
In Admin Settings → Referrals, use Share tracking controls to enable or disable campaign analytics, set attribution window days, and decide whether IP hash storage is allowed.
These controls affect analytics only and do not change referral rewards, milestone rules, or cashout logic.
6. How should I set milestones, and what do agents see?
Configure milestone name, threshold (Active referrals), bonus credits, and enabled state. Thresholds must be unique.
Agents see locked/claimable/claimed states in their dashboard, plus next milestone progress and claim action where applicable.
7. How do jurisdiction policies affect cashout?
Jurisdiction policy controls whether payouts and conversion are enabled, which reward sources are cashout-eligible, and how cashout rates are configured.
Country policy can allow credits while still blocking cashout.
8. How should I interpret payout queue and manual approval?
The payouts queue shows submitted cashout requests and status transitions. Manual approval gives ops a review checkpoint before payment completion.