Agent guide

Agent shortlets: bookings inbox

Handle delegated host booking requests and keep shortlet availability in sync.

Last updated 2026-02-16Back to Agent Help

Where to work

  • Open `/host` and switch to **Bookings**.
  • If acting on behalf of a host, ensure delegation is active before approving or declining.

Booking workflow

  1. Filter to `Pending` in the bookings inbox.
  2. Confirm listing, dates, nights, and total.
  3. Use **Approve** or **Decline**.

Only paid requests reach the inbox. Checkout is completed by guests with Stripe or Paystack before host-side approval actions.

Availability controls

  • In **Availability and pricing**, update booking mode and stay rules.
  • Use `/host/shortlets/blocks` to block/unblock dates when calendars change.

Agent quality tips

  • Respond quickly to pending requests to keep conversion healthy.
  • Add decline reasons when useful for host visibility.
  • Keep blocked dates current to reduce avoidable guest friction.

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