I cannot save a listing
- Confirm you are signed in.
- Re-open the save modal and retry once.
- Check if the listing is still active/visible.
- If persistent, capture listing URL + timestamp for support.
My shared collection link does not open
- Validate the full `/collections/[shareId]` URL.
- Confirm the collection owner still has sharing enabled.
- If link is old, request a fresh share link.
Saved search did not create
- Ensure at least one filter or clear search intent exists.
- Retry from `/properties` with specific filters.
- Check plan/role limits if visible in UI.
Alert digest missing
- Confirm search is active and alerts are enabled.
- Check spam/promotions folder.
- Verify there were actual new matches since last baseline.
Escalation package
Send support:
- account role and user ID,
- page URL,
- search params or listing ID,
- timestamp,
- screenshot/error text.