Tenant Help Centre
Tenant Help Centre
Browse confidently, save better shortlists, and stay safe while renting.
Top tasks
Using guided help
Open contextual help from the header or page-level “Need help?” actions.
Guide
Tenant getting started
Your first 30 minutes: account setup, smarter search defaults, and safe shortlist habits.
Last updated 2026-02-13
Guide
Tenant core workflows
Browse, filter, compare, save, and contact advertisers with fewer mistakes.
Last updated 2026-02-13
Guide
Tenant verification
How to complete tenant verification, resolve common issues, and stay safe in Nigeria-first workflows.
Last updated 2026-02-13
Guide
Tenant alerts and notifications
How saved-search alerts work, when emails send, and how to avoid noisy inboxes.
Last updated 2026-02-13
Guide
Tenant featured discovery strip
How market-aware discovery cards are selected and how admins can safely contribute via static catalogue updates.
Last updated 2026-02-25
Guide
Tenant shortlets
Find shortlet listings, request/book stays, and manage upcoming bookings.
Last updated 2026-02-14
Guide
Tenant shortlets: trips
Understand Request to book vs Reserve, track trip statuses, and know what to do next.
Last updated 2026-02-16
Guide
Tenant shortlets: discovery and booking
Find shortlets fast, understand Request to book vs Reserve, and track trips after booking.
Last updated 2026-02-15
Guide
Tenant shortlets: trip timeline and coordination
Understand each trip stage, what happens next, and how to send a host note without chat.
Last updated 2026-02-22
Guide
Tenant shortlets: check-in details and house rules
Understand when check-in information appears and what rules apply before and after host approval.
Last updated 2026-02-22
Guide
Tenant shortlets: check-in and checkout reminders
Know when PropatyHub sends shortlet reminders and what each reminder means.
Last updated 2026-02-22
Guide
Tenant troubleshooting
Fix blocked search, save, sharing, and alert issues quickly.
Last updated 2026-02-13
Guide
Tenant success tips
Habits that improve shortlist quality and response speed.
Last updated 2026-02-13