Tenant Help Centre
Tenant Help Centre
Browse confidently, save better shortlists, and stay safe while renting.
Top tasks
Using guided help
Open contextual help from the header or page-level “Need help?” actions.
Guide
Tenant getting started
Your first 30 minutes: account setup, smarter search defaults, safe shortlist habits, and property requests.
Last updated 2026-03-16
Guide
Tenant core workflows
Browse, filter, compare, save, contact advertisers, and manage property requests with fewer mistakes.
Last updated 2026-03-16
Guide
Tenant property requests
Create, publish, manage, and review private demand briefs as a seeker.
Last updated 2026-03-16
Guide
Tenant verification
How to complete tenant verification, resolve common issues, and stay safe in Nigeria-first workflows.
Last updated 2026-02-13
Guide
Tenant alerts and notifications
How saved-search alerts work, when emails send, and how to avoid noisy inboxes.
Last updated 2026-02-27
Guide
Tenant featured discovery strip
How market-aware discovery cards are selected and how admins can safely contribute via static catalogue updates.
Last updated 2026-02-25
Guide
Tenant shortlets
Find shortlet listings, request/book stays, and manage upcoming bookings.
Last updated 2026-02-14
Guide
Tenant shortlets: trips
Understand Request to book vs Reserve, track trip statuses, and know what to do next.
Last updated 2026-02-16
Guide
Tenant shortlets: discovery and booking
Find shortlets fast, understand Request to book vs Reserve, and track trips after booking.
Last updated 2026-02-15
Guide
Tenant shortlets: trip timeline and coordination
Understand each trip stage, what happens next, and how to send a host note without chat.
Last updated 2026-02-22
Guide
Tenant shortlets: check-in details and house rules
Understand when check-in information appears and what rules apply before and after host approval.
Last updated 2026-02-22
Guide
Tenant shortlets: check-in and checkout reminders
Know when PropatyHub sends shortlet reminders and what each reminder means.
Last updated 2026-02-22
Guide
Tenant troubleshooting
Fix blocked search, save, sharing, and alert issues quickly.
Last updated 2026-02-13
Guide
Tenant success tips
Habits that improve shortlist quality and response speed.
Last updated 2026-02-13
Guide
How to Find Short-Let Stays on PropatyHub
Learn how to search for short-term stays on PropatyHub using the destination field, date picker, guest selector and powerful filters. Understand quick filter chips, the difference between "Reserve" and "Request" listings, and how to use the map to focus your search.
Last updated 2026-03-27