Tenant guide

Tenant getting started

Your first 30 minutes: account setup, smarter search defaults, and safe shortlist habits.

Last updated 2026-02-13Back to Tenant Help

What to do first

  1. Open `/tenant/home` and review your market defaults and recommended hubs.
  2. Run one focused search on `/properties` using city + price + bedrooms.
  3. Save at least 3 listings into `Favourites` or a named collection.
  4. Follow one high-intent search so “new matches” can start working.

Your search is global by default. Market preferences improve suggestions and copy, but do not hide listings outside your selected market.

Account and safety basics

  • Keep profile details accurate so support can help quickly.
  • Verify listing details directly with the advertiser before paying.
  • Use in-app messaging and keep records of dates, prices, and promises.

Core pages you will use

  • `/properties`: browse and filters.
  • `/favourites`: private collections and shared shortlist management.
  • `/saved-searches` (or `/tenant/saved-searches`): follow, pause, resume, or delete searches.
  • `/help/trust`: trust badges explanation.

Success checklist for week one

  • Save at least one collection per location type (work, school, family).
  • Follow 2 to 4 saved searches max; avoid noisy, broad searches.
  • Review “new matches” daily and message quickly when listings fit.

Related guides