Two different listing balances
The billing page shows **active listing slots** and **listing credits** separately.
- **Active listing slots** are the maximum number of listings that can be live at the same time. A live listing fills one slot. Draft, paused, and expired listings do not normally fill a slot. An admin override can increase the limit without granting credits.
- **Listing credits** are used when a listing submission requires one. The displayed balance adds up all unexpired subscription, admin, and purchased credit grants. It is not a count of live listings or necessarily a monthly allowance.
- **Featured credits** are separate and apply only to eligible Featured placement. They are not needed for ordinary renewal.
For example, **19 live of 100 allowed** means 81 active slots are open. **0 listing credits available from 41 unexpired credits** means those credits have been used. The 81 open slots do not become 81 submission credits.
Active listing slots vs total portfolio
Your total portfolio can also contain draft, paused, expired, rejected, and removed listings. “Remaining slots” counts space for live listings; “credits used” counts past uses of unexpired credit grants. Neither number is the total number of listings in your portfolio.
Renewing an expired listing
With an active Landlord Pro plan, an eligible expired listing can renew into an open active slot without spending a listing or Featured credit. The same applies to an active paid tier with an admin-granted listing-limit override. The listing must still meet the usual ownership, review, and account rules. If every active slot is full, a listing credit or one-time payment does not increase that limit.
Other plans and listing actions may require a credit or a payment where available. Follow the message shown for the exact listing. Accepting a transfer has its own checks and should not be inferred from the renewal balance.
When credits are added
Landlord Pro includes 10 listing credits and 2 Featured credits per paid billing cycle where available. A monthly subscription receives its bundle for the paid month; a yearly subscription receives its bundle for the paid year, not 10 new credits every month. Additional unexpired grants may also appear in the total. A manual plan or admin override does not promise an automatic monthly refill; contact support about its grant schedule.
Payment and review
If you are asked to pay per listing or upgrade your plan, check which balance the action requires. Pay-as-you-go may be offered for an eligible listing action in an approved market. Payment does not bypass the active listing limit, guarantee listing approval, activate Featured placement, or guarantee enquiries or transactions. If a payment looks wrong, contact support with the listing title, payment date, amount, and account email. Do not share card or bank details.