Landlord Help Centre
Landlord Help Centre
Publish quality listings, understand visibility rules, and operate featured placements safely.
Top tasks
Using guided help
Open contextual help from the header or page-level “Need help?” actions.
Guide
Landlord getting started
Set up listings correctly, pass approval faster, and understand visibility baselines.
Last updated 2026-03-21
Guide
Landlord core workflows
Listing lifecycle, quality controls, demand capture, and property request response operations.
Last updated 2026-08-01
Guide
How to create a strong property listing
Prepare a clear, accurate listing that is easier for tenants to trust and easier for review teams to assess.
Last updated 2026-05-23
Guide
What happens after you submit a listing
Understand draft, review, changes requested, approval, rejection, and resubmission states.
Last updated 2026-05-23
Guide
Landlord property requests
Browse private demand briefs and send matching listings you manage.
Last updated 2026-03-16
Guide
Landlord verification
Landlord verification checklist, troubleshooting, and best practices for smoother approvals.
Last updated 2026-02-13
Guide
How listing slots, credits and pay-per-listing work
See the difference between active listing capacity, submission credits, and Featured credits.
Last updated 2026-10-08
Guide
How to renew or recover an expired listing
Renew an expired listing, understand payment confirmation, and know what to do if the page looks stale.
Last updated 2026-10-08
Guide
QR sign kit for live listings
Generate a tracked QR and printable listing assets for live listings you manage.
Last updated 2026-04-12
Guide
How Featured listings work
Understand Featured listing availability, credits, pay-as-you-go activation, and eligibility limits.
Last updated 2026-05-23
Guide
Move & Ready Services pilot
How landlords and hosts use the current property-prep pilot, what is in scope, and what to expect after submitting a request.
Last updated 2026-04-12
Guide
Landlord shortlets
Configure shortlet pricing, manage booking requests, and monitor pilot payouts.
Last updated 2026-02-14
Guide
Landlord shortlets: bookings inbox
Review pending requests, approve or decline quickly, and keep availability accurate.
Last updated 2026-02-16
Guide
Landlord shortlets: guest notes in bookings inbox
Review tenant coordination notes directly in booking details so approvals and check-in planning move faster.
Last updated 2026-02-22
Guide
Landlord shortlets: setup and response workflow
Enable shortlet settings, set nightly pricing, manage availability, and respond quickly to booking requests.
Last updated 2026-02-15
Guide
Landlord shortlets: publish check-in details and house rules
Set clear arrival guidance and house rules so guests know what to expect after booking.
Last updated 2026-02-22
Guide
Landlord shortlets: agenda and reminder operations
Use host calendar agenda and reminder tooling to reduce check-in misses.
Last updated 2026-02-22
Guide
Landlord troubleshooting
Resolve approval, visibility, featured request, and payment blockers.
Last updated 2026-02-13
Guide
Landlord success tips
Practical operating habits that improve occupancy and enquiry quality.
Last updated 2026-02-13