What the Help button does
The Help button opens PropatyHub's support widget.
From there you can:
- search help guidance,
- open common support topics,
- ask the assistant a help question,
- go to the full support page,
- escalate to contact support when you still need human help.
What Ask Assistant does
Ask Assistant is a help assistant, not a general chatbot.
It answers from PropatyHub help context and can suggest related guides. If the answer is unclear or the issue sounds critical, it can recommend escalation.
When to use Ask Assistant
Use Ask Assistant when you need:
- a quick workflow explanation,
- the right help article for your current problem,
- help understanding a product rule before contacting support.
When to contact support directly
Use contact support when:
- the workflow is blocked by an error,
- status is not updating after refresh,
- billing or access still looks wrong after following the guide,
- you need a human review of your account, listing, or payment state.
When to report an issue
Report an issue when something in the product is behaving incorrectly, especially if you can reproduce it.
Include:
- the page you were on,
- what you expected,
- what happened instead,
- any visible error text,
- screenshots if available.
What happens after you submit a request
PropatyHub creates an internal support record for your submission.
- Standard contact submissions go into the support queue for admin review.
- Escalated assistant cases also create a support record and can notify the support inbox.
- Admin can then claim the request, change status, and send a reply.
What the current support model is
The current model is:
- guided help first,
- assistant-supported help next,
- human support escalation when the workflow still needs review.
This means PropatyHub already has a support system, but Ask Assistant is only one part of it.