Principles
- Clarity beats volume: focused data, focused actions.
- Reliability first: idempotent operations and clean rollbacks.
- Documentation is part of shipping, not post-launch cleanup.
Weekly success loop
- Review top workflows and current blockers.
- Refresh docs and product updates with actual changes.
- Remove stale queue items and unresolved edge cases.
- Validate reliability controls (alerts, payments, reconciles).
Role-specific application
- Tenant: shortlist quality + fast response to matches.
- Host/Landlord/Agent: listing quality + conversion operations.
- Admin: queue quality + incident readiness + launch guardrails.
Outcome tracking ideas
- Response-time improvements.
- Reduced stale requests in queues.
- Lower support back-and-forth due to clearer docs.
- Faster incident resolution via better evidence bundles.